Refund Policy

1. Overview

Statement Zen Pty Ltd (“Statement Zen”, “we”, “us”) offers paid subscriptions to its vendor statement reconciliation platform. Subscriptions are sold and processed by Paddle.com Market Ltd (“Paddle”), which acts as the Merchant of Record (authorised reseller) for all purchases. Paddle handles payments, billing, invoicing, and the processing of refunds on our behalf.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on your first payment. If you are not satisfied with the Service, contact us within 14 days of your first charge and we will issue a full refund of that payment, no questions asked.

3. Renewals & Subsequent Payments

• Renewal charges (the second and later billing periods) are non-refundable.
• You may cancel your subscription at any time from your account settings or via the receipt link in your Paddle confirmation email. Cancellation stops all future charges and takes effect at the end of the current billing period; you retain access until then.
• We do not provide pro-rata refunds for partial billing periods after the 14-day guarantee window.

4. Usage-Based & Metered Charges

Where a plan includes usage-based or top-up charges, those charges reflect work already delivered (statements reconciled to a verified result) and are non-refundable once incurred. Statement Zen only meters a charge against a delivered, mathematically verified result; statements we cannot verify are not charged.

5. How to Request a Refund

Email billing@statementzen.com from the address on your account, or use the “Get help” link in your Paddle receipt. Eligible refunds are processed by Paddle back to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

6. Statutory Rights

Nothing in this policy limits any non-excludable rights you may have under the Australian Consumer Law or other applicable consumer protection legislation in your jurisdiction. Where such rights apply, they operate in addition to the guarantee above.

7. Contact

Questions about billing or refunds? Email billing@statementzen.com.