Last Updated: 19th September 2025
PLEASE READ THIS END-USER LICENSE AGREEMENT (“EULA” or “Agreement”) CAREFULLY BEFORE USING STATEMENTZEN. This is a legally binding agreement between you (either an individual or the entity you represent, referred to as “you” or “User”) and StatementZen (MRU Consulting Pty Ltd) (”Company”, “we”, or “us”), the provider of the StatementZen website, software, and services (collectively, the “Service” or “Platform”). By creating an account, accessing, or using the Service (including any software, applications, or content provided through it), you acknowledge that you have read, understood, and agree to be bound by the terms of this EULA.
If you do not agree to the terms of this Agreement, you must not use or access the Service. If you are entering into this EULA on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms. In that case, “you” will refer to the entity you represent.
This EULA, together with our Privacy Policy (which governs how we handle your data) and any other terms and policies referenced herein or provided to you in the course of using the Service (such as subscription or billing terms if you purchase a paid plan), constitute the entire agreement between you and StatementZen regarding the Service. In the event of a conflict between this EULA and any other policies, the terms of this EULA will prevail with respect to use of the Service, unless those other terms are explicitly stated to override this EULA.
1.1. Limited License: Subject to your compliance with this Agreement and any applicable laws, StatementZen grants you a personal, revocable, non-exclusive, non-transferable, non-sublicensable, limited license to access and use the StatementZen Service, including any software or applications provided as part of the Service, solely for your internal business purposes in connection with financial reconciliation, statement matching, or related tasks for which the Service is designed. This license allows you to use our web-based platform and any authorized downloadable components (if any) on devices that you own or control, and to access our online features, strictly as permitted by this EULA.
1.2. Scope of Use: You may use the Service only in accordance with its intended functionality and documentation. This license does not grant you any rights to any software code (source or object code) and does not constitute a sale of any software or intellectual property. All rights not expressly granted to you are reserved by the Company and its licensors.
1.3. Users and Accounts: You are responsible for all activity that occurs under your StatementZen account. You must ensure that any user to whom you provide access (such as your employees or colleagues, if your plan allows multiple users) also abides by the terms of this Agreement. You agree to keep your login credentials confidential and to notify us immediately at info@statementzen.com if you suspect any unauthorized access to your account. We are not liable for any loss or damage arising from unauthorized use of your account (however, you could be held liable for losses incurred by us or others due to such unauthorized use).
By using StatementZen, you agree to use the Service responsibly and only for lawful, authorized purposes. You must not:
We reserve the right to investigate any suspected breach of the above restrictions and to suspend or terminate your use of the Service (with or without notice) if we reasonably believe you have violated the Agreement. We may also work with law enforcement authorities or third parties as appropriate to report or stop illegal or harmful activities.
3.1. Your Content: In the course of using StatementZen, you may upload, submit, or process financial records, vendor statements, invoices, transaction data, or other content and materials (“User Content”). You retain all rights and ownership of your User Content. We do not claim any ownership over the data or files you provide through the Service.
3.2. License to Us: You grant StatementZen a limited license to host, reproduce, process, and otherwise use your User Content only as necessary to provide the Service to you and in accordance with this EULA and our Privacy Policy. This means, for example, we may temporarily store your uploaded statements, perform automated matching and reconciliation processing on them, and display the results to you. We may also derive statistical or aggregated information from your content (which will not identify you or any individuals) to improve or analyse our services. We will not use your User Content for any purposes unrelated to providing and improving our Service without your consent.
3.3. Your Responsibilities: You are solely responsible for the accuracy, quality, and legality of your User Content and how you acquired it. By uploading or submitting any content, you represent and warrant that: (a) you have all necessary rights, licenses, and permissions to use and share that content and to grant us the license in Section 3.2; (b) none of the User Content infringes, misappropriates, or violates any intellectual property rights or other rights of any third party; and (c) the content does not contain malicious code, and its use on the Service won’t violate any laws or this Agreement.
3.4. No Sensitive Personal Data: As noted in Section 2.5, you should avoid uploading highly sensitive personal data to the platform. We design StatementZen for processing financial reconciliation data – typically this involves business transaction information, which may include personal identifiers of business contacts. Our Privacy Policy describes how we protect any personal data that might be included. However, you agree that if you do include personal data (such as employee or vendor contact details) in the content you upload, you have any necessary authority or consent to process that data using our Service. We act as a data processor for any personal data contained in your User Content, meaning we process it on your behalf. You are responsible for ensuring that your use of StatementZen to process personal data of others complies with applicable data protection laws. (For example, if you upload personal information about EU individuals, you should have a proper legal basis to do so.)
3.5. Backup of Content: We do perform backups of our system as part of our security measures (see Privacy Policy’s Data Security section), but we do not guarantee that your User Content will never be lost or corrupted. You are strongly encouraged to keep separate backups of any important data you upload to StatementZen. To the extent permitted by law, we shall not be liable for any loss or recovery of User Content.
3.6. Removal of Content: You can delete your User Content from the platform at any time through your account (for example, by removing an uploaded statement or closing your account). However, be aware that deletion on the front-end does not instantly erase the data from all storage systems; the content may persist in backups or logs for a period of time. By using the Service, you acknowledge and agree that we may retain your User Content as needed to comply with legal obligations, resolve disputes, or enforce our agreements, in accordance with our data retention practices outlined in the Privacy Policy.
4.1. Ownership: All rights, title, and interest in and to the StatementZen Service (including the software, code, algorithms, user interface design, know-how, documentation, logos, trademarks, and all other elements of the Service) are and will remain the sole and exclusive property of StatementZen (MRU Consulting Pty Ltd) and/or its licensors. The Service is protected by copyright, trade secret, patent, and other intellectual property laws. This EULA does not convey to you any ownership interest in the Service or any related intellectual property rights – you are granted only the limited license to use the Service as expressly provided herein.
4.2. Feedback: We welcome feedback, suggestions, or ideas for improving StatementZen (“Feedback”). If you choose to submit any Feedback to us, you agree that we can use it freely and incorporate it into our products and services without any obligation to you. Specifically, you hereby grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate any Feedback you provide into StatementZen or our business operations. We will not publicly attribute Feedback to you without your permission.
4.3. Marks and Branding: “StatementZen” and our logos, slogans, or taglines are trademarks or service marks of MRU Consulting Pty Ltd. You may not use our name or branding without our prior written consent, except as necessary to identify the Service for legitimate purposes in compliance with this Agreement. All other product or company names mentioned on the Service may be trademarks of their respective owners and should not be used without permission.
4.4. Third-Party Components: The Service may include or be distributed with software, code, or other components licensed from third parties (“Third-Party Components”), which may be covered by open-source software licenses or other terms. A list of any Third-Party Components and their licenses can be provided upon request. To the extent required by the licenses of Third-Party Components, the terms of such licenses will apply to the corresponding component in lieu of this EULA. All Third-Party Components are provided “as is” and without any warranty by StatementZen, and subject to the disclaimers and limitations in Section 9 and Section 10 below.
5.1. Updates: We may, from time to time, develop and deploy updates, patches, bug fixes, or new versions (“Updates”) to improve or modify the functionality of the Service. These Updates may be automatically applied or installed without prior notice, although we will endeavor to inform you of major changes. By using the Service, you agree to receive such Updates. All Updates are considered part of the Service and are subject to this EULA.
5.2. Feature Changes: StatementZen reserves the right to add, change, or remove features or functionalities of the Service at any time, with or without notice. While we strive to enhance the Service, there may be occasions where we discontinue features that are no longer practical or necessary. We are not obligated to maintain, support, or update the Service or to continue providing any particular feature or part of the Service. However, if you are a paying subscriber and a change materially reduces core functionality for which you have paid, you may notify us and, if we cannot address your concern, you may have the right to terminate your subscription and receive a pro-rated refund for the unused portion of any prepaid fees.
5.3. Maintenance and Downtime: We will use reasonable efforts to ensure the Service is available with minimal interruptions. However, scheduled maintenance or emergency repairs may require us to temporarily suspend access to the Service. We will endeavour to schedule maintenance during low-usage hours and to give advance notice when feasible. We are not liable for any disruption or loss you may suffer as a result of downtime or maintenance, but if we experience prolonged, unexpected outages, we will work diligently to restore Service and may provide appropriate compensation or extensions to affected users as determined on a case-by-case basis.
6.1. Subscription Plans: Some features or continued use of StatementZen may require a paid subscription or incur fees (for example, if you exceed a free tier usage or sign up for premium features). The pricing, subscription duration, renewal terms, and permissible usage limits will be presented to you at the time of purchase or upgrade. By selecting a paid plan and providing payment information, you agree to pay the specified fees and any applicable taxes on a timely basis.
6.2. Payment Processing: Payments for our Service are handled by our third-party payment processor (e.g., Stripe via WooCommerce). By entering your payment details, you authorize us and our payment processor to charge the applicable fees to your payment method. All billing information you provide must be current, complete, and accurate, and you are responsible for keeping your payment details up to date. We do not store your full credit card details on our servers; such details are securely stored by the payment processor.
6.3. Renewal and Cancellation: If you purchase a subscription that automatically renews (monthly, annually, or as specified), you will be charged the then-current renewal fee (plus any applicable taxes) at the end of each subscription term, unless you cancel prior to the renewal date. You can cancel your subscription at any time through your account settings or by contacting us. If you cancel, your subscription will remain active until the end of the current paid term and will not renew thereafter. We do not typically provide refunds for mid-term cancellations; however, you will continue to have access to the paid features until your paid period expires.
6.4. Changes in Fees: Our fees are subject to change. If the price of your subscription changes, we will give you advance notice and an opportunity to cancel. New pricing will not take effect until the start of the next billing cycle following the notice. If you do not agree to a fee change, you must cancel your subscription before the new rate takes effect. By continuing to use the Service after the price change goes into effect, you agree to the new price.
6.5. Late Payments: If we are unable to charge your provided payment method for any reason (e.g., expiration or insufficient funds), and you do not provide a new eligible payment method after we notify you, we reserve the right to suspend or downgrade your account for non-payment. You agree to reimburse us for any collection costs or interest for overdue amounts as permitted by law.
6.6. Refunds: Except as required by law or a specific money-back guarantee we may explicitly offer, all fees are non-refundable. If you believe there has been a billing error or you qualify for a refund under a promotion or applicable law, please contact our support team at info@statementzen.com, and we will review requests on a case-by-case basis.
7.1. Term: This EULA is effective from the moment you first accept it (e.g., by clicking “I agree” or by using the Service) and will continue in effect until terminated by either party as permitted herein.
7.2. Your Termination: You may terminate this Agreement at any time by cancelling your StatementZen account and discontinuing use of the Service. If you are on a paid plan, terminating the EULA does not automatically entitle you to a refund of any prepaid fees (see Section 6.3 and 6.5 above for cancellation and refund terms), but you will not be billed further after the effective cancellation date.
7.3. Our Termination or Suspension: We may suspend or terminate your access to the Service (or terminate this EULA) under the following circumstances:
7.4. Effect of Termination: Upon termination of this EULA for any reason: (a) the license granted to you in Section 1 will immediately end, and you must stop using the Service; (b) any rights or obligations that by their nature should survive will remain in effect (this includes, for example, provisions on intellectual property ownership, disclaimers of warranties, limitations of liability, and governing law). We will maintain any of your stored User Content for a limited time post-termination to allow you to request retrieval (unless termination was due to your breach or illegal conduct, in which case we may have no obligation to retain or allow access to your data). After such time, we will delete or anonymize your personal data and content in accordance with our data retention policy and applicable law.
8.1. Use of Third-Party Services: StatementZen may integrate with or provide links to third-party services, websites, or software that are not operated by us (for example, an integration with an accounting software, or processing of payments via Stripe, or links to informational resources). If you decide to enable, access, or use third-party services, be advised that your use of those services is governed solely by the terms and policies of those third parties. We do not endorse, control, or assume any responsibility for third-party services. Any use of third-party services is at your own risk.
8.2. Third-Party Terms: If you use a third-party service in connection with StatementZen, you might be subject to that third party’s terms of use or license. For example, using Stripe for payments binds you to Stripe’s terms of service; integrating an external application via our API may subject you to that application’s terms. You agree to comply with any applicable third-party terms and that you will not cause us to be in violation of those terms through your actions.
8.3. No Liability for Third Parties: To the fullest extent permitted by law, StatementZen will not be liable for any damages, losses, or issues arising from transactions or interactions between you and any third-party service provider. If you encounter a problem with a third-party integration (such as an error caused by the third-party service or a data breach on their side), you acknowledge that your sole remedy will be against that third party, not StatementZen.
8.4. Third-Party Components in Our Software: As noted in Section 4.4, the Service itself may include components licensed from third parties. Those are not “third-party services” you separately interact with, but they are subject to their own license terms. We warrant that we have the rights to include those components in our Service. If any third-party component license requires us to provide an attribution or notice, we will do so within the Service or documentation.
The StatementZen Service is provided “AS IS” and “AS AVAILABLE” to the maximum extent permitted by law. While we strive to offer a reliable and high-quality platform, we make no warranties or guarantees of any kind about the Service. This includes, but is not limited to:
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above disclaimers may not fully apply to you. In such cases, the scope and duration of any applicable warranty will be the minimum permitted under the applicable law.
To the extent not prohibited by law, in no event will StatementZen or its officers, directors, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages whatsoever. This includes, without limitation, damages for lost profits or revenues, business interruption, loss of data or business information, procurement of substitute services, or any other intangible losses, arising out of or related to your use of or inability to use the Service. These limitations apply whether the claim is based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, and even if we have been advised of the possibility of such damages.
Specifically, and without limiting the generality of the foregoing, StatementZen shall not be liable for:
In jurisdictions that do not allow the exclusion or limitation of certain damages, our liability will be limited to the fullest extent permitted by law.
Cap on Liability: To the maximum extent permitted by law, StatementZen’s total cumulative liability to you for any claims arising out of or relating to this Agreement or the use of the Service, regardless of the form of action, will not exceed the amount of fees you have paid to us for the Service in the twelve (12) months immediately preceding the event giving rise to the liability. If you have not paid any fees (for example, if you are on a free plan), our total liability to you shall not exceed USD $100 (or the equivalent in local currency).
Exceptions: Nothing in this Agreement is intended to exclude or limit liability that cannot be excluded by law. For instance, some jurisdictions do not allow the exclusion of liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Likewise, certain consumer protection laws may imply non-excludable warranties or provide non-excludable remedies; in such cases, this EULA shall be read as not intending to exclude those protections. However, in any case, our liability is limited to the greatest extent allowed by applicable law.
You acknowledge and agree that the disclaimers and limitations of liability in this EULA are a fundamental part of the agreement between you and StatementZen, and that we would not be able to provide the Service on an economically feasible basis without such limitations.
You agree to defend, indemnify, and hold harmless StatementZen (MRU Consulting Pty Ltd) and its officers, directors, employees, and agents from and against any and all third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and legal costs) that arise out of or are in any way connected with:
We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations regarding that matter). In that case, you agree to cooperate with our defence of those claims as reasonably requested. You shall not settle any such claim in a manner that imposes any non-monetary obligation or admission of liability on StatementZen without our prior written consent.
This indemnity obligation will survive the termination or expiration of this Agreement and your use of the Service.
12.1. Governing Law: This EULA and any dispute or claim (contractual or non-contractual) arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of laws principles. We choose Queensland law because our company is based in Australia. However, we respect that mandatory consumer protection laws of your country may apply if you use the Service as a consumer in certain jurisdictions. This governing law provision does not override any such protections, but to the extent allowable, Queensland law will govern.
12.2. Jurisdiction: You and StatementZen agree that the courts of Queensland, Australia (specifically, the state courts in Brisbane, or the federal courts of Australia sitting in Queensland) shall have exclusive jurisdiction to resolve any lawsuit or court proceeding permitted under this Agreement. You consent to the personal jurisdiction and venue of those courts. We both waive any objections to the exercise of jurisdiction by such courts or to venue in such courts on grounds of inconvenient forum or otherwise.
If you are a consumer residing outside Australia, you may have the right to bring proceedings in your local jurisdiction under certain consumer protection statutes – nothing in this EULA is intended to limit any such right that cannot be waived by contract.
12.3. Injunctive Relief: Notwithstanding the above, you acknowledge that any actual or threatened breach of Section 2 (Acceptable Use and Restrictions) or Section 4 (Intellectual Property) may cause irreparable harm to StatementZen for which monetary damages would not be an adequate remedy. Therefore, in addition to any other remedies, we may seek immediate injunctive or equitable relief in any jurisdiction to prevent or restrain such breaches (without the necessity of posting a bond).
12.4. Informal Resolution: Before filing a claim against us, you agree to try to resolve the dispute informally by contacting info@statementzen.com with a brief written description of the dispute and your contact information (your “Dispute Notice”). We will attempt in good faith to resolve the matter internally within 30 days. If the dispute is not resolved within 30 days after we receive your Dispute Notice, either you or we may then pursue formal legal action, subject to the terms of this Agreement.
12.5. Arbitration (if applicable): Optional – if we wanted arbitration: At this time, we have not mandated arbitration in this EULA. However, we remain open to resolving disputes through arbitration by mutual agreement on a case-by-case basis, especially for users outside our home jurisdiction. If you prefer to seek arbitration and both parties consent, we can discuss and agree on a neutral arbitration forum and rules (for example, an arbitral tribunal governed by UNCITRAL rules, or a local arbitration centre in a mutually agreed location).
13.1. Changes to EULA: We reserve the right to modify or update the terms of this EULA from time to time. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a prominent notice on the Service (for example, via a pop-up or notification in your account) prior to the change becoming effective. We will also update the “Last Updated” date at the top of the EULA. By continuing to use the Service after the updated EULA takes effect, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the Service and, if applicable, cancel your subscription. Any amended terms will automatically be effective as of the date of posting (or as of the date indicated in the notice, if any).
13.2. Entire Agreement: This Agreement (including any documents incorporated by reference, such as the Privacy Policy and any order form or plan terms agreed to when you subscribed) constitutes the entire agreement between you and StatementZen concerning the Service and supersedes all prior or contemporaneous understandings regarding that subject matter, whether written or oral. In case of a conflict between this EULA and the terms of any other document between us, the terms of this EULA will prevail unless the other document specifically states otherwise and is agreed to by StatementZen.
13.3. No Waiver: Our failure or delay to exercise or enforce any right or provision of this EULA shall not operate as a waiver of such right or provision, nor shall any single or partial exercise of any right or power preclude further exercise of that or any other right. Any waiver of any provision of this Agreement will be effective only if in writing and signed by an authorized representative of StatementZen.
13.4. Severability: If any provision of this EULA is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions of this Agreement will remain in full force and effect. The invalid or unenforceable provision shall be deemed modified to the extent necessary to make it valid and enforceable, or if it cannot be so modified, it shall be severed, and the rest of the Agreement shall continue as written.
13.5. Assignment: You may not assign or transfer this Agreement (or any of your rights or obligations hereunder) without our prior written consent. Any attempted assignment by you without consent will be null and void. We may assign or transfer this Agreement, in whole or in part, without restriction (for example, to a successor in interest in the event of a merger, acquisition or sale of assets, or to any affiliate or as part of a corporate reorganization). This EULA will bind and inure to the benefit of each party’s permitted successors and assigns.
13.6. No Third-Party Beneficiaries: Except as expressly provided in this Agreement, there are no third-party beneficiaries to this EULA. This Agreement is solely for the benefit of you and StatementZen. However, our payment processor and other service providers are intended third-party beneficiaries of the disclaimers and limitations of liability in Sections 9 and 10, as those provisions relate to their services.
13.7. Relationship of the Parties: You and StatementZen are independent contracting parties. This EULA does not create any agency, partnership, joint venture, or franchise relationship. You do not have any authority to bind or assume any obligation on behalf of StatementZen.
13.8. Export Compliance: The StatementZen software and Service may be subject to export control and sanctions laws of various jurisdictions, including the laws of the United States and other countries. You agree to comply with all applicable export and re-export control laws and regulations. In particular, you confirm that you are not located in, under control of, or a national or resident of any country or region that is subject to comprehensive U.S. sanctions (such as Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not a denied or designated party under those laws. You agree not to export or transfer the Service to any such countries or persons or use it for any purposes prohibited by law (such as the development of nuclear, chemical, or biological weapons or missile technology).
13.9. U.S. Government End Users: The software component of the Service is deemed to be “commercial computer software” and “commercial computer software documentation” pursuant to applicable federal regulations. Any use of our software by the U.S. Government shall be governed solely by the terms of this commercial license.
13.10. Notices: We may provide notices to you under this Agreement by email to the address associated with your account, by postal mail to the address you have on file (if provided), by posting on our website, or via prominent communication through the Service. You are responsible for keeping your contact information up to date. Notices sent by email will be deemed received when sent, and notices by post will be deemed received within 5 business days. You may send notices to us by email at info@statementzen.com or by mail to: MRU Consulting Pty Ltd – P.O. Box 1493, Sunnybank Hills, QLD 4109, Australia.
13.11. Language: This Agreement is written in the English language, and the English version shall control for all purposes. If we provide a translation of the English version of this EULA, it is for convenience only, and the English text will govern in the event of any conflict or ambiguity.
By using the StatementZen Service, you acknowledge that you have read this End-User License Agreement, understand it, and agree to be bound by its terms. If you have any questions about these terms, please contact us at info@statementzen.com.
Thank you for choosing StatementZen. We are committed to providing you with a powerful tool to streamline your statement reconciliation process, and we appreciate your trust in our service. Enjoy using StatementZen, and please use it responsibly and in accordance with this Agreement!
